Chick-fil-A $4.4 Million Delivery Fee Settlement: Paid June 7, 2024

The case is Mayheu v. Chick-fil-A, Inc., Case No. 2022CV365400, in the Superior Court of Fulton County, Georgia, before Judge Craig Schwall. It consolidated earlier suits filed in federal courts in New York, New Jersey, Florida, and California by plaintiffs Jan Mayheu, Aneisha Pittman, Susan Ukpere, Ron Goldstein, and Ronald Ortega.

The plaintiffs alleged that Chick-fil-A made false or misleading statements about delivery fees and menu prices on delivery orders placed through its own app and website. According to class counsel's final approval motion, the plaintiffs alleged Chick-fil-A marketed a flat delivery fee such as $2.99 or $3.99 while marking up delivery menu prices by 25% to 30%. They sued for negligent misrepresentation and under five states' consumer protection laws. It is a classic hidden fees theory. Earlier, two federal courts had dismissed the plaintiffs' breach of contract and unjust enrichment claims, which narrowed the case before it settled.

Chick-fil-A denied the allegations and any wrongdoing, and the final approval order states that neither the settlement nor the order is an admission of liability. As part of the deal, Chick-fil-A agreed to keep disclosures it added in April and October 2021 telling customers that delivery menu prices are higher than in the restaurant and that delivery fees and other fees apply.

The class included everyone who made a Chick-fil-A delivery order through the Chick-fil-A One app or website between November 1, 2019 and April 30, 2021 from a Chick-fil-A location in one of five states. Only delivery orders from restaurants in California, Florida, Georgia, New Jersey, and New York during the 18-month class period from November 1, 2019 through April 30, 2021 counted. Each state formed its own subclass.

Orders placed through DoorDash or other third-party apps were not covered, and neither were pickup, drive-thru, or in-restaurant orders. Chick-fil-A gave the administrator the email addresses of app and website customers, and notice went out by email.

The $4.4 million total had two separate pieces:

The cash fund also paid attorneys' fees, costs, service awards, and administration. The court awarded class counsel $880,000 in fees, which it described as 20% of the settlement's monetary value, plus $15,579.32 in costs and $5,000 service awards to each of the five class representatives.

Very few people filed. In a January 30, 2024 filing, class counsel reported 4,574 claims for cash and 1,924 for gift cards so far, and said it appeared each cash claimant would receive the full $29.25. At $29.25 each, 4,574 cash claims total about $133,800, a small fraction of the $1.45 million cash fund. The court ordered any leftover money to go to a cy pres recipient, Feeding America or the Hunger Initiative, rather than back to Chick-fil-A. Gift cards not claimed were simply never issued. Our guide on what happens to unclaimed settlement money explains why low claim rates are common.

Class members filed a claim form online or by mail by February 15, 2024 and chose either cash or a gift card. No receipts were required. Awards were delivered digitally: cash through an emailed digital payment and gift cards as electronic Chick-fil-A cards.

According to the settlement website's final status update, cash payments and digital gift cards were sent on June 7, 2024 to the email address each claimant gave on the claim form. The e-gift cards do not expire, carry no activation or dormancy fees, and can be used at participating U.S. Chick-fil-A restaurants, though not all licensed locations like airports and campuses accept them.

If you filed and cannot find your award, search your inbox and spam folder for messages from early June 2024 and check your Chick-fil-A One gift card balance. The settlement administrator was Epiq, reachable during the case at 1-877-764-4957. Our guide on what to do if you have not received a settlement payment covers next steps.

As of September 2026, this settlement is fully paid and closed. The court noted that no class member opted out and no objections were filed. A warning: the former settlement website domain has since lapsed and now shows unrelated content, so do not enter personal information there. Anything you need about the case is in the court record in Fulton County Superior Court.

There is no way to file now. Because no one opted out by the January 2, 2024 deadline, every class member released claims about Chick-fil-A's delivery fees and prices on app and website orders during the class period. The release covers only that period and those orders.

Delivery markups and fee disclosures remain a live area of litigation. You can read about current deceptive pricing lawsuits, and if you believe a company charged you undisclosed fees, a free case review can connect you with independent attorneys who handle consumer pricing cases. To catch the next one in time, check our list of open settlements regularly.

Similar pricing cases include the Dollar General price overcharge settlement and the Verizon administrative fee settlement. For how to confirm whether any settlement has paid, see how to check a settlement's status.