Atrium Health Pixel Privacy Settlement: File by September 28, 2026

Atrium Health, legally The Charlotte-Mecklenburg Hospital Authority, used tracking pixels on its website and, between January 1, 2015 and July 31, 2019, inside its patient portal. A pixel is a small piece of code from a company like Meta or Google that reports what a visitor does on a page back to that company, often for advertising.

The plaintiffs, Julie Roberts, Judith Sigmon, Darielle Hill, and Chrisanna Brown, allege that the pixels disclosed patients' personal and health-related information to third parties, including Meta (formerly Facebook) and Google, and invaded their privacy. Atrium Health denies that its use of pixel technology gives rise to any claim, and the court has not decided in favor of either side.

Lawsuits over tracking code on hospital websites and patient portals have multiplied in recent years. Many settle for modest per-person amounts because proving each patient's specific harm is difficult. For the broader picture, see our page on health app and website data sharing lawsuits.

You are a class member if you live in the United States and had a MyAtriumHealth or MyCarolinas patient portal account at any time between January 1, 2015 and April 10, 2024. The class is split into two payment groups, and you can be paid from only one:

Group	Who	Payment
Group 1	Accessed or used the portal between January 1, 2015 and July 31, 2019	Equal share of $1.5 million fund after fees and costs
Group 2	Had an account between January 1, 2015 and April 10, 2024 but did not use it in the Group 1 window	Up to $10, from up to $300,000

The dividing line is July 31, 2019: that is when the pixel was removed from the patient portal, so people who used the portal on or before that date get the larger Group 1 share. Excluded are Atrium Health and its affiliates, officers, and directors; the judge and judicial staff; and anyone who opted out by August 31, 2026.

Not sure whether you used the portal before August 2019? Think about whether you viewed test results, messaged a doctor, paid a bill, or scheduled an appointment online through MyAtriumHealth or MyCarolinas during that time. If you only created an account later, choose Group 2.

If you only used Atrium Health's public website and never had a portal account, you are not in this class. For help reading a notice, see how to know if you qualify for a settlement.

The official website describes the total as up to $1.8 million, divided into two pools.

Group 1: the $1.5 million Settlement Fund first pays class counsel's fees and expenses, service awards, and administration costs for Group 1 claims. The rest is split equally among Group 1 members who file valid claims. Class counsel will ask for up to $500,000 in attorneys' fees plus up to $25,000 in expenses, and $2,500 service awards for each of the four class representatives. If the court approves all of that, less than $965,000 will be left for Group 1 claimants before administration costs. How much each person gets depends entirely on how many valid Group 1 claims are filed, and no estimate has been published.

Group 2: up to $10 each, from a separate pool of up to $300,000. If more than 30,000 people file valid Group 2 claims, the $10 is reduced pro rata. Group 2 payments depend on the administrator confirming from Atrium Health's records that you had an account.

An example shows how the math works. If 50,000 people filed valid Group 1 claims and about $900,000 remained after fees, service awards, and costs, each would get about $18. If 200,000 filed, each would get about $4.50. Those are illustrations, not estimates; the administrator has not reported a claim count. Group 2 is simpler: the $10 holds as long as no more than 30,000 valid Group 2 claims come in.

These are small amounts, which is typical of pixel settlements where the fund is spread across a large patient population. See why class action payouts are often smaller than expected and how class action money is divided.

1. Go to the official settlement website linked above and click Submit Claim. If you received a notice, have its ID handy.
2. Attest that you had a MyAtriumHealth or MyCarolinas account between January 1, 2015 and April 10, 2024, and say whether you used it between January 1, 2015 and July 31, 2019.
3. Enter your contact and payment details and submit. The online form must be completed by September 28, 2026.
4. If you prefer paper, call the administrator at (833) 930-1153 for a claim form and mail it postmarked by September 28, 2026 to Julie Roberts, et al. v. The Charlotte-Mecklenburg Hospital Authority, c/o Kroll Settlement Administration LLC, P.O. Box 225391, New York, NY 10150-5391.

No receipts or medical records are required; the settlement administrator verifies portal use against Atrium Health's records. Be accurate about when you used the portal. A false Group 1 attestation will not be confirmed and could get the claim rejected. With only two days left as of this update, mailing a paper form is risky; filing online is faster. We do not file claims for anyone.

Event	Date
Pixel in patient portal	January 1, 2015 to July 31, 2019
Class account window	January 1, 2015 to April 10, 2024
Opt-out and objection deadline	August 31, 2026 (passed)
Claim deadline	September 28, 2026
Final approval hearing	September 30, 2026, 2:30 p.m. ET
Payments	After final approval and any appeals

As of September 2026, the claim period is in its final days and the court has not yet ruled on final approval. The final approval hearing is scheduled for September 30, 2026, at 2:30 p.m. Eastern, two days after the claim deadline. If the judge approves the settlement and no appeal is filed, payments usually follow within a few months. Check how to check a settlement's status for tracking tips.

If you do not file by September 28, 2026, you get nothing and are still bound by the settlement's release once it is approved. The opt-out and objection deadline was August 31, 2026, so it is now too late to exclude yourself. If you did opt out in time, you keep any right to sue Atrium Health on your own over the pixel claims, at your own expense, but you cannot get a settlement payment.

Occasionally an administrator accepts a claim that arrives shortly after the deadline, but that is discretionary and nothing on the Atrium Health website promises it. Do not count on it. Our guide to opting out or objecting explains what these choices mean.

Several other health systems have settled similar patient portal tracking claims. Henry Ford Health, a Michigan health system, faced parallel pixel claims over its MyChart patient portal. See the Henry Ford Health privacy settlement and the Flo Health data sharing settlement for comparison.

For this settlement, file on the official settlement website linked above before the deadline. If you believe a health provider or app shared sensitive information about you and it caused concrete harm, such as discrimination or targeted ads that exposed a condition, a free case review can connect you with independent attorneys who handle health privacy claims.